Domain Outage Incident Report April 26, 2024

Incident

Issue with DNS detected. The domain pinggy.online went to “serverHold”. No prior notice or response from the domain registrar.

All “pinggy.link” URLs are operational.

Update: April 29, 2024, 07.45 UTC - pinggy.online domain is back online. All services are operational.

What can you do to access your tunnel?

For subdomains

If you have a subdomain such as myawesomesite.a.pinggy.online, you can still access your tunnels through myawesomesite.a.pinggy.link.

For custom domains

Log in to your DNS provider. Change the CNAME record for your custom domain from a .online domain to the same .link domain. For example, if your custom domain had a CNAME record myawesomesite.a.pinggy.online, then change it to myawesomesite.a.pinggy.link.

Steps taken from our side

• April 26, 2024, 13.00 UTC - Major outage detected. Affects all pinggy.online URLs. The domain pinggy.online moved to “serverHold”.
• April 26, 2024, 14.17 UTC - Submitted first unsuspension request to Radix, the registrar (https://radix.website/). Reached out at twitter also later this day.
• April 27, 2024, 15.00 UTC - Submitted second unsuspension request to Radix.
• April 27, 2024, 16.00 UTC - Emailed to general contacts of Radix.
• April 29, 2024, 07.45 UTC - pinggy.online domain is back online. All services are operational.